Refund policy


Returns & Refund Policy

This Returns Policy is applicable to purchases made from only. 
For purchases made from a retailer, please refer to the relevant store for details.

Please choose carefully as refunds are not provided (due to hygiene) where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Please contact us on for any questions in regards to our refund policy.

Due to hygiene reasons we are unable to accept returns.

If any goods arrive damaged, please contact our Customer Service Team at as soon as possible and provide proof of damage (e.g. pictures) straight away. Please do not tamper with the box until you have spoken to our customer service team member. Damaged goods must be returned in the condition received by you with all original packaging and accessories. Brillo Beauty will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.

Where you have any questions or concerns relating to your Online Order, please immediately contact our Customer Service Team on